Trevage⢠is confident that you will be happy with your order. However, if for any reason your order arrived damaged or faulty, please email support@trevageskincare.com and let us know. We will immediately ship a replacement product, at our expense, of course. Please include in your email:
Your Name
Address, City, State, Zip
Email address
Phone number
We also offer a 30-day, money-back satisfaction guarantee to all retail customers. If you are dissatisfied with any Trevage product for any reason, you may return the item, along with the original invoice, to Trevage within 30 days of the purchase, for a full refund of the purchase price, minus shipping. The customer is responsible for the cost of return freight.
In order to facilitate the return process, please contact Trevage at support@trevageskincare.com to obtain a Return Merchandise Authorization (RMA) Number. This number must be written on the outside of yourreturn shipping package. If your return package is returned without an RMA Number, your refund may be delayed or refused.
Once you receive an RMA Number, simply write the RMA Number on the outside of your return shipping package, and mail to:
Trevage
PO Box 150373
Grand Rapids MI 49515-0373